Question 1

Do I need to be home during service?

Accepted Answer

No. As long as we have access to your yard, you don't need to be home. We'll complete your cleanup, securely close and lock your gate when we're finished, and send you a service confirmation.

Question 2

What if my dog is in the yard?

Accepted Answer

We love dogs! For the safety of your pet and our team, please keep all dogs indoors or securely leashed during your scheduled service. If your dog isn't safely secured when we arrive, we may need to skip or reschedule your visit. We'll securely close and lock your gate before we leave.

Question 3

How do you ensure my yard stays sanitary?

Accepted Answer

We thoroughly sanitize our tools and footwear between every property to help prevent cross-contamination and keep your pets and yard safe.

Question 4

What happens if my scheduled service falls on a holiday or during bad weather?

Accepted Answer

If severe weather or a holiday affects your scheduled visit, we'll notify you and reschedule your service as soon as possible.

Question 5

Do I need to sign a contract?

Accepted Answer

No. Our recurring services are contract-free, and you can cancel or modify your service at any time.

Question 6

How do I pay?

Accepted Answer

We make paying easy. You'll receive an invoice that can be paid securely online using a major credit or debit card. Recurring customers can also enroll in automatic payments for added convenience.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. We don't require long-term contracts. You can cancel, pause, or change your service at any time by contacting us before your next scheduled visit.

Question 8

What areas do you serve?

Accepted Answer

Ground Patrol serves Mission, McAllen, Edinburg, Pharr, San Juan, Alton, Palmview, Palmhurst, Sharyland, Hidalgo, and the surrounding Rio Grande Valley communities. If you're just outside those city limits, reach out anyway — we frequently add new neighborhoods based on demand.

Question 9

How much does pet waste removal cost?

Accepted Answer

Pricing depends on how many dogs you have, the size of your yard, and how often you'd like service. Weekly visits are the most affordable per-visit option, while bi-weekly and one-time cleanups are priced based on how much waste has accumulated. Request a free quote and we'll give you an exact price with no obligation.

Question 10

How often should I schedule service?

Accepted Answer

Most households with one or two dogs do best with weekly visits, which keeps odor down and prevents buildup between cleanings. Homes with three or more dogs, or families who use the yard daily, often prefer twice-weekly service. If your yard is already behind, we recommend starting with a one-time cleanup and then moving to a recurring schedule.

Question 11

What do you do with the waste after you collect it?

Accepted Answer

We double bag all collected waste and place it in your outdoor trash bin. If you prefer we not use your trash bin, just let us know and we can make other arrangements. We never leave anything behind in the yard.

Question 12

How will I know when the service is complete?

Accepted Answer

You'll receive a service confirmation after each visit, so you always know your yard has been cleaned, your gate has been secured, and your service is on schedule — even if you weren't home.

Question 13

Do you offer yard deodorizing?

Accepted Answer

Yes. Our pet-friendly deodorizing treatment helps neutralize lingering odors in high-traffic areas of your yard. It's a popular add-on during the hot Rio Grande Valley summer months and can be added to any recurring plan or one-time cleanup.

Question 14

Are you insured?

Accepted Answer

Yes. Ground Patrol is fully insured, so you can have peace of mind knowing your property and your pets are in professional hands on every visit.

Frequently asked questions

Still have a question about your yard?